Supervisor’s Title: GBS US West IT Operations Team Lead
Department: Company Business Services
The Systems Administrator will be responsible for the configuration, implementation, and maintenance of various technologies managed by the Information Technology department. This person will focus on the administration of desktop PC’s, servers, network equipment, and software applications. The Systems Administrator will assess and identify appropriate solutions to be integrated into operation and make recommendations for implementation.
Hardware Support - provide a second line support for hardware related issues.
Perform on-site and remote technical support by diagnosing hardware and software problems and replacing defective components.
Assists in the designing, planning, documenting and implementing various systems to include desktop pcs, servers, network equipment, SANs, operating systems and software applications.
After hours support on a rotational basis
Maintains, and monitors procedures for all server backups.
Maintains, and monitors procedures for all antivirus systems.
Assist in monitoring, planning, and coordinating the distribution of software and service packs.
Assist in monitoring, planning, and coordinating network security measures in order to protect data, software, and hardware.
Analyze equipment performance records in order to determine the need for repair or replacement.
Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.
Assist in the organization and inventory of all hardware and software resources.
Monitors and maintains the use of photocopiers and printers.
Create and maintain good technical documentation.
Maintain an inventory of parts for repairs.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Train people in computer system use.
Assist in management of corporate cell phone accounts and devices, as required.
Help move equipment around office as needed.
Perform other duties as assigned.
Requires a Bachelor’s degree and minimum of one year related experience or minimum of three years experience and training in related field(s).
Utilize complex computer operations (intermediate programming in 3rd and 4th generation languages, relational databases, and operating systems) and advanced features of software packages (word-processing, spreadsheet, graphics, etc.)
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to prioritize tasks and handle multiply projects simultaneously.
Participate in proactive team efforts to achieve departmental and company goals.
Ability to define problems, collects data, establishes facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Provide leadership to others through example and sharing of knowledge/skill Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Typical Physical Activity
Regularly involves sitting, and the use of hands and fingers.
Frequently talking or listening, standing and walking.
Occasionally involves reaching with hands and arms, climbing, stopping, kneeling or crouching.
Must be able to lift and carry items weighing up to 100 pounds.
Manual dexterity sufficient to reach/handle items, and works with the fingers.
Involves light physical activity performing non-strenuous daily activities of a primarily administrative nature.
Should be able to ability to identify and distinguish colors.
Typical Environmental Conditions
May be exposed to moderate noise levels (i.e. office equipment or light traffic).
May work in areas with mechanical moving parts, extreme heat or cold, or above ground.
May be exposed to air-contamination and/or toxic chemicals.
Minimal overnight travel (up to 15%) by land and/or air. Day travel to/from local facilities as needed, (up to 50%)
Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.