Leadership role responsible for coaching, inspiring, motivating,
guiding, and developing a team of customer experience agents that are
focused on retaining customers who request to disconnect or downgrade
services. Fosters a positive team environment that enables employees to
maximize performance, progress their careers and become a promoter and
advocate of the company. Customarily and regularly directs the work of
at least two or more full-time employees or their equivalent.
Employees at all levels are expect to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company - by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
are focused on retaining customers who request to disconnect or
downgrade services, by inspiring trust, encouragement, motivation and
accountability. Creates coaching plans in a feedback-rich environment.
in communicating important business initiatives. Communicates messages
to team in a positive manner that conveys connection to the business
strategy, customers and employees.
a team environment of open communication, approachability and fair and
consistent treatment of all employees within a workforce dedicated to
issues and offer helpful solutions in driving customer satisfaction.
activities, administers all company policies; takes appropriate action
as necessary supporting an employee and customer-centric organization.
recognition and promotion.
through the creation and management of individual development plans.
improving the employee experience and the customer experience, while
also attempting to retaining customers who request to disconnect or
downgrade services. Develops action plans as appropriate based on
standard working hours. Requires regular, consistent and punctual
attendance. Must be able to work nights and weekends, variable schedule
(s) as necessary.
responsibilities as assigned. Highly organized with the ability to
effectively manage multiple priorities. Comfortable managing through
ambiguity and strong critical thinking skills. Works collaboratively,
demonstrates excellent time management skills, and consistently
exercises independent judgement and discretion in matters of
We guarantee that you will
get more job interviews
in 30 days after using our resume writing services or we will rewrite
your resume for free.