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Our Supervisors support the management team in order to maximize the financial output of the store through the optimization of talent, operational execution and delivery of a rewarding experience for customers and associates. Our Supervisors are part of a team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Supervisor position and model Company Tool's Core Principles.
Drive sales to exceed financial goals
Drive productivity and efficiency to achieve desired results
Prepare and successfully execute special events
Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility
Inspect and coach adherence to Standard Operating Procedures
Lead timely and accurate completion of workload
Ensure compliance to company policies and procedures
Train associates for job proficiency and expected behaviors
Coach associates and provide timely feedback
Support a team-driven atmosphere
Ensure and model a helpful customer experience
Ensure items are in-stock
Ensure items are priced right
Maintain a safe, clean, and organized store
Drive For Results
Sets priorities and translates goals into action plans
Consistently pushes self and others for results
Manages internal and external communications
Is good at establishing clear directions
Distributes workload appropriately
Is a clear communicator
Creates a climate in which people want to do their best
Motivates and inspires direct reports and teams
Makes each individual feel their work is important
Timely Decision Making
Makes sound decisions in a timely manner, sometimes with incomplete information under tight deadlines and pressure
Acts with internal and external customers in mind
Understands and teaches how operational execution directly affects the customer experience
Establishes and maintains relationships with customers and associates through respectful and effective communication
Shared Duties – Sales
Review results utilizing reporting including Scorecard
Adjust daily schedule based on business needs
Ensure adherence to Loss Prevention policies
Reduce risk and protect assets in compliance with the Operational Audit
Lead, coach, and participate in execution of special event playbooks
Maintain security of physical building, sensitive data, and IT equipment to policy
Ensure compliance to Injury Illness Prevention Program; recognize and resolve safety hazards
Execution of Physical Inventory Standard Operating Procedure
Commitment to continued learning and self-development
Participate in leadership meetings
Train new hires
Train existing associates on new initiatives
Coach behaviors for desired results
Provide input on associate performance to the management team
Ensure completion and submission of timecard edit forms as needed
Ensure compliance to meal and rest break policy
Execute and validate Daily Download
Review all communications and take appropriate action
Complete and verify deposits, change orders and cash pick ups
Complete point of sale opening and closing procedures
Approve point of sale returns, voids, and overrides
Take appropriate action during business interruptions and emergencies
Ensure Merchandise Management expectations are consistently met
Complete forklift certification and operate as needed
Completion of inventory adjustments
Complete and maintain callbacks and pullbacks
Process defects, destroy, special handling returns, managed waste and open box in adherence to policies
Serves as the Leader on Duty as scheduled
Ensure Customer Experience expectations are consistently met
Lead, coach, and participate in sales-driving behaviors:
◦ Name Collection
◦ Extended Service Plan Program
◦ Inside Track Club Program
Proactive and timely resolution of customer issues
Manage and respond to lines at checkout
Efficient processing of point of sale transactions
Validate completion of daily cleaning checklist
Supervise and participate in store recovery standards
Position-Specific Duties - Sales
Drive and coach program execution and results in accordance with Standard Operating Procedure:
Drive and coach customer engagement:
Ensure front end and offices meet Store Standards
◦ Recommend store supplies
◦ Complete Month End Checklist
Other duties as assigned
One year experience in retail leadership preferred
Technical, Trade, or Vocational degree or High School graduate/Equivalent or 2 years Management or Functional Experience
Ability to communicate with customers and associates in person and via e-mail and telephone.
Ability to intermittently lift, push and/or pull up to 50 pounds.
Requires standing and moving for an entire shift.
Ability to lift, bend, kneel, climb, crawl and/or twist.
Ability to safely climb up and down a ladder.
Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.
Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.
Regular attendance is an essential function of the job.
In 1977, when Company was started as a small family-owned business, we made a commitment to provide working people with great quality tools at the lowest prices. And for over 40 years, Company has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Company offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less.
We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 40 year-old, $4 billion company with over 30 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you.
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