Responsible for coordinating and supervising a team of National Network
Surveillance Engineers. Supervises the activities related to monitoring
the network infrastructure through the use of surveillance software and
diagnostic tools. Serves as a technical expert and escalation point for
the detection and repair of network faults. Customarily and regularly
directs the work of at least two or more other full-time employees or
Employees at all levels are expect to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company - by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
the overall improvement of operational efficiencies.
and network maintenance. Ensures team follows proper policies and
procedures with regards to notifications and escalations of outages and
revision/conversion of departmental tasks, functions, and procedures
that support the end-to-end process structure.
and periodic summary data and reports as required.
supervision and leadership, including feedback, coaching and
nights and weekends, variable schedule(s) as necessary.
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