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About Company, America's Most Convenient Bank®
Company, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, Company and its subsidiaries offer customized private banking and wealth management services through Company Wealth®, and vehicle financing and dealer commercial services through Company Auto Finance. Company is headquartered in Cherry Hill, N.J. To learn more, visit Company website. Find Company on Facebook at Company website and on Twitter at Company website_US.
Company, America's Most Convenient Bank, is a member of Company Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "Company". To learn more, visit Company website.
The Store Sales and Service Manager coaches and motivates a Store team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management. This job establishes and solidifies Customer relationships. The job also provides oversight of Store operations, Business Development, and supervision of personnel and performance of all operational duties.
Accountable for achieving an overall Legendary Customer experience in the Store
Ensures team members fully complete required Training prior to servicing Customers
Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers' needs
Partners with Store Leadership to achieve both Store and individual performance metrics
Responsible for making sound decisions and timely problem resolution
Proactively reaches out to Customers to deepen relationships through needs-based conversations
Assumes Store Manager responsibilities when warranted, up to and including Business Development
Assists Store Manager with effective scheduling and managing Paid Time Off (PTO)
Recruits, interviews, trains, orients, and evaluates employees in accordance with HR guidelines
4-year degree or equivalent experience
3+ years related experience required
Supervisory or leadership experience required
Demonstrated ability to provide Legendary Customer Service
Strong verbal and written communication skills
Sales and Operational Management skills
Ability to manage competing priorities
Previous consumer and residential lending experience preferred
Proficient in Microsoft Office
Knowledge of Company products and services
Demonstrated organization, interpersonal, communication and decision-making skills
Shows proficiency with expense management
Notary License (Preferred)
At Company, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the Company US Workplace Accommodations Program at ___@___(apply_to_show_email) . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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