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Preferred location: South Ventura / Kern, CA
•Manages and maintains quality standards for the fresh supply base to drive efficiencies by defining, maintaining and tracking key quality control metrics (for example, supplier returns, customer complaints, inspections); ensuring existing suppliers meet Sam’s Club quality standards; driving and monitoring the in-store product audit program to verify product acceptance to established standards, and performance guidelines; training and advising suppliers on performance and quality standards; investigating and escalating performance issues to relevant stakeholders as appropriate; and assessing and identifying best-in-class suppliers for reductions in testing.
•Develops and implements total quality management process for fresh categories by identifying and analyzing quality metrics; developing metrics and reporting structures to support the global sourcing program; creating strategies with offshore business partners (for example, Global Sourcing, Quality Assurance, factories) based on quality assessments to improve quality and reduce cost of goods; and utilizing expertise and recommending process improvements to total quality management.
•Manages processes for on-boarding new suppliers and maintaining existing suppliers by implementing and maintaining quality protocols across the supplier matrix; developing and conducting supplier training, feedback, and learning sessions; defining, compiling, maintaining, and validating internal metrics to formally assess supplier performance; and assessing and communicating supplier performance to key business partners (for example, Technical Services, merchants, Product Development).
•Travels domestically and internationally to and from multiple facilities or work-sites.
•Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
•Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
•Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.
As a most unique and forward-thinking retail employer, Sam’s Club helps our members live better by providing them great value on the things they need — both for their businesses and their homes. What makes Sam’s Club unique is the format we use to serve our customers. Our clubs give members access to a wide selection of large-volume items at value prices. Working at Sam's Club means working behind the scenes of a unique retail operation. The decisions to best serve our members have a profound impact on millions of people. We pride ourselves on our progressive environmental practices and the ability to change with the times. We look for people who can think creatively, make smart decisions, and anticipate future trends in retailing.
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