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Company Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Company website, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, and Company Echo. What will you help us create?
The Sr, Hardware Quality Engineering Manager (QEM) is responsible for ensuring that our products are designed for quality and continue to meet our customers high expectations during the life of the product. This QEM will focus on product quality after our initial product launch. The successful candidate will establish quality goals and monitor performance, investigate the full suite of failure analysis leading to root cause determination and subsequent closed loop corrective action. Leads quality lesson’s learned and institutes remedies to prevent reoccurrence of quality issues and possess a high sense of urgency when managing critical issues. Their responsibility will require knowledge across a broad scope of quality, from factory process controls to customer service complaint handling.
The QEM will be responsible for identifying risks and working with the appropriate product development and sustaining engineering functions to ensure the critical and high risk items are resolved in shipping product and don’t make it into next generation product.
In addition to the work done post-development, the QEM of will drive continuous improvement in all aspects of the job, be able to deal with ambiguity, and influence at all levels of the company. In this role, you will:
Understand the technology and functionality of consumer electronic products, and be able to assess the risk to a negative customer experience
Be an expert in advanced quality methods and protocol
Lead cross-functional teams in Continuous Improvement
Utilize your comprehensive knowledge of standards, related disciplines, company strategy and goals, to ensure a positive customer experience
Deliver solutions to complex problems through in-depth data analysis and forensics by using methodical approaches, along with experience, innovation and judgment to make decisions that may be based on partial information
Understand detailed implications of decisions and recommendations and be able to communicate recommended solutions to the product sustaining teams, all the way up through the executive leadership of the company
Align cross-functionally, influencing a broad spectrum of stakeholders to deliver on the quality policy
Create standards around which others will operate and build consensus
BSME/BSIE/BSEE or related Engineering degree
5+ years of experience in an engineering and/or quality role
Understand technology, at the system and commodity level as well as software and usability
Excellent Data Analytics skills and the ability to convey complex data in in simple way
Master’s Degree with either MSME/MSIE/MSEE
Understanding of technology, at the system and commodity level as well as software and usability
Excellent written and oral communication skills
Ability to work with and influence others
Lab126 is part of the Company website, Inc. group of companies and is an Equal Opportunity-Affirmative Action Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation.
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