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Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns.
Branch Operations Support is looking for candidates to work in our fast paced and dynamic call center. As a Specialist in Branch Operations Support, you will take incoming calls from branch employees who have questions about policy and procedures, complex customer issues and assisting with the review of documents. Specialists in these roles will service a variety of different call types while utilizing multiple resources for assistance. Best in class service is provided to callers by giving them fast and accurate resolutions while maintaining a high degree of professional integrity on each and every call. Specialists will maximize their efficiency and productivity by adhering to a set schedule.
We are looking for individuals with a passion for Customer Service with the following skills:
Strong Customer Focus
Take ownership of each customer while empathizing and prioritizing customer needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building
Strong Communication Skills
Effective verbal and written communication
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Strong Problem Solving Skills
Approach escalated problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Strong Analytical Skills
Critical thinking and ability to exercise independent judgment
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
Strong Computer Skills:
Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.
Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
See how our telephone specialists make a real difference for our customers:
Video: Launching Your Career as a Call Center Specialist
Minimum of two year of customer interaction or customer support experience strongly preferred, either by phone or face to face
Must be willing to work in an environment that requires 100% phone-based customer interaction
Proficiency with advanced computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
High School Diploma or equivalent required
Company Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
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