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Discover your opportunity with Company (Company), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Reporting to the Loan Servicing Manager, the Sr. Loan Servicing Specialist is responsible for accurate review of customer tax and insurance escrow balances by completing assigned tasks and reports daily. Ensure adherence to the National Flood Insurance Program (NFIP), process timely payments of all property tax installments, PMI/MIP premiums and the reconciliation of all escrow accounts.
Ensure force placed flood insurance is issued for the correct coverage amount and issued within the acceptable time frame.
Work with customers and insurance agents to clear flood exceptions such as flood zones changes or insufficient flood insurance coverage.
Maintain flood insurance lines.
Process PMI cancellations in accordance with the Homeowners Protection Act of 1998.
Reconcile and process monthly premiums.
Process and reconcile the TAR process for escrowed loans.
Process and reconcile the DELFUS process for non-escrowed loans.
Maintain tax lines Escrow Analysis.
Respond to and process customer requests for escrow set-ups and deletions.
Set-up forced escrow accounts for delinquent tax advances.
Provide backup support for all functions of, and provide guidance/training to Loan Servicing Specialist Escrow
Review daily, weekly and monthly reports to resolve escrow exceptions. Monitor and complete task tracking. Image correspondence and trailing documents for record retention as required.
Recommend solutions for difficult questions/problems; interpret, verify and approve written and verbal communications, forms, letters, memos, reports, and other loan documents.
Work with customers, vendors and internal departments to accomplish resolution.
Provide daily productivity totals.
Meet requirement for quality, productivity and attendance.
Assist with monitoring policy, procedures, system changes, or potential areas of exposure, and make recommendations for applicable updates to department procedures, update procedures as directed.
Promote team participation and support for Work Director and Management.
Assure compliance with all regulatory and government standards, guidelines, rules and regulations, and all applicable state regulatory authorities, and any applicable federal, state and/or local ordinances, government, investor, or bank regulations.
Requires a High School diploma or equivalent.
Requires 3-5 years of technical loan servicing experience in real estate and consumer loans. FHA and GSE experience preferred.
Requires proficiency in at least four (4) functional areas within department (Insurance, Flood, Tax, PMI/MMI, Loss Drafts, and Escrow Analysis).
Ability to move quickly into other functional areas as volumes fluctuates.
Thoroughly familiar with general lending policies, and Company procedures.
Excellent data entry skills, math proficiency and attention to detail.
Ability to multi-task required.
Advanced proficiency in Excel and Word.
Strong organizational and follow-up skills.
Exceptional customer service skills.
Familiarity with MSP (mortgage servicing platform) preferred.
Ability to work under minimal supervision.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
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