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As a Senior Service Delivery & Improvement Manager in Service Management you will offer leadership to a team of inquisitive Service Management Specialists and serve as a key contributor as you pursue end-to-end SMO solutions. Your work will drive innovation within the company, as you ensure the functionality, deployment and scalability of Citizen’s infrastructure platforms.
Primary responsibilities include:
Offer guidance to a team of solutions-oriented Service Management specialists ensuring that all teams have the knowledge and resources necessary to complete top-quality work while maintaining an ambitious timeframe.
Act as a technical liaison between technical and non-technical colleagues, including senior management, operations teams, engineers, architects, etc. to offer operational insight to upcoming updates, implementations, installations, tests and strategies.
Lead proactive efforts to improve the performance, accessibility, capability, control and functionality of Service Management components, including planning for business growth.
Monitor a multitude of projects and/or workstreams with many concurrent users, ensuring accessibility, control and data-integrity.
Develop cost and time estimates for initiatives; performing feasibility studies and cost/benefit analyses, recommending external parties, vendors or subcontractors if need be.
Design, plan and execute infrastructure testing efforts; validating and analyzing test results; ensure that tests evaluate all possible impacts on current infrastructure; documenting results
Identify cost-savings opportunities as they relate to infrastructure engineering, i.e. opportunities for automation
8+ years’ experience in infrastructure engineering with a proven track record of successful solutions planning and implementation
Specific knowledge of one or more of the following: infrastructure and server theories, principles, and concepts, application infrastructure and standards, networking fundamentals, storage management (i.e. SAN) design and support, databases (i.e. IMS, DB2, SQL Server, Oracle, MySQL, MS Access, etc.), middleware technologies (i.e. WebSphere)
Experience with a variety of software languages, operating systems, network protocols and platform delivery methodologies (Agile, Scrum, Waterfall, etc.)"
Experience working in the financial services industry, developing infrastructure solutions that may contain sensitive financial data
Understanding of banking system and custodial and consumer banking operations
Comfortable navigating large corporate structure to ensure timely delivery of projects
Experience communicating complex technical processes to non-technical colleagues
Experience with Linux, VMWare, UNIX or Citrix
Education, Certifications and/or Other Professional Credentials:
A bachelor’s degree in computer science, computer engineering or a related discipline required
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F 8-5
Why Work for Us
At Company, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Company to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Company is a brand name of Company, N.A. and each of its respective subsidiaries.
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