Responsible for managing a team which will integrate, deploy, and
maintain technology that supports business objectives. Coordinates short
and long-range planning, including the development and implementation
of technologies and processes. Oversees and evaluates the design,
installation, operation and maintenance of all facets of IT Support.
Provides training to ensure consistent customer service and
standardization goals are met. Develops financial and operational
objectives. Ensures operational plans are aligned with business
objectives. Contributes to functional strategy development. Has a
greater degree of impact on business results, and typically manages one
or more groups of professional employees.
Employees at all levels are expect to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company - by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
operational efficiencies. Provides feedback and training as necessary.
Conducts performance reviews and manages personnel issues within the
difficulties relating to hardware, software, networking, and telephony
identified, diagnosed, resolved, and the steps taken to prevent
project plans, allocating resources, prioritizing projects and tasks,
consistently monitoring and reporting project status and timelines, and
ensuring adherence to project specifications.
nights and weekends, variable schedule(s) as necessary.
-Ability to oversee multiple regions
-Must be able to communicate effectively to other Senior leaders across the IT Function to collaborate on various projects and initiatives
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