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IT Service Management
Job Description Summary
We are seeking a dynamic and energetic individual with a strong technology and financial management background to help implement and operationalize a Technology Business Management solution designed to position executives with the knowledge to manage and communicate the cost, quality, and value of IT Services. The ideal candidate will possess a unique blend of business and technical savvy; a big-picture vision and the drive to make that vision a reality. This role sits in the Business Management Office of Workplace Technology, and involves close collaboration with IT and Finance professionals at all levels within the organization.
Translate executive vision into technical requirements and subsequent deliverables
Gather functional and business requirements and rapidly translate that information into a working set of operational and financial models, dashboards, and management reports
Design and maintain detailed reports to show the allocation of IT expense across consuming business teams
Collaborate with IT Executives and Finance on IT Total Cost of Ownership, financial metrics, and cost transparency initiatives
Act as a single point of contact for IT leadership team and Finance partners
Import, transform, and rationalize data from systems of record (i.e. general ledger, project portfolio management tool) into insights to drive IT cost optimization
Operationalize data monthly by loading, validating, and reviewing on timely basis
Provide management reporting and analytics services for Executives
Previous experience with the Apptio suite of applications required
Advanced analytical and big data analysis skills
Ability to work efficiently and effectively with multiple levels of management and staff across the organization
Understanding of IT infrastructure domains including data centers, network/communications, server utilization, virtual environments, storage, and application development
Knowledge of IT services and financial management processes and best practices such as budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure support
Strong leadership and organizational skills - capable of motivating and managing organizations or teams to deliver desired results
Strong ITIL or Service Management background
Bachelor's degree in Business Administration, Management Information Systems, or related field
Advanced degree in related field preferred
Strong quantitative & analytical skills for financial modeling/analysis
Strong to expert level skills and experience in formulaic logic such as MS Excel if statements, vlookup, pivot tables, macros,
Knowledge and application of relational database concepts
Excellent communication and presentation skills to executive management audiences
Good with data analytics and data mining
Previous experience working with scripting, report building, etc.
Why Work for Us
Total Rewards at Company: It’s more than a paycheck.
Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.
Learn more about our Total Rewards Package.
Equal Opportunity Employer:
Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.
Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Company Companies. Please contact: ___@___(apply_to_show_email) if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact ___@___(apply_to_show_email) if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
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