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Enterprise Overview: Reviews complex products for the prevention and detection of possible Fraud. Responsible for research and analysis of account activity to assess levels of risk and fraud. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Company. Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to an Operations Manager.
Monitors suspicious activity performed by Company associates, researches:
An Internal Fraud Detection Unit (IFDU) is responsible for handling highly sensitive, personal information as it relates to all employees and contractors of Company. This can include band level information, activities, personal bank accounts, and potentially pay information. As such, and IFDU analyst is expected to handle this information with the utmost regard to confidentiality and integrity.
Every IFDU analyst plays a major role in identifying gaps in our strategies, and works closely with our Strategies business partners to improve the filters that serve cases to us.
Lead and/or coordinate special projects, as requested by IFDU management: Metric Performance, Procedures updates, process improvement projects and training / best practice meetings.
Effectively communicate issues/concerns and recommend corrective course of action in relation to identifying opportunities to strengthen, improve and streamline business processes including strategies, policies, and internal controls.
Typically reports to a Senior Operations Manager.
Possesses comprehensive knowledge in unethical and criminal activities including but not limited to at risk persons, conflicts of interest, account take over, money laundering, collusion, sales ethics violations, manipulation of bank systems, transactional fraud, customer impersonation, compromised customer account information, identity theft, embezzlement, account abuse and other potential criminal threats
Minimum 2+ years of Fraud Experience
Demonstrated ability to self-direct, with minimal supervision to achieve assigned goals
Demonstrates oral and written communication, presentation and organization skills
Proficient knowledge of MS Excel, PowerPoint and OneNote
Has prior experience in Retail Fraud Detection, Claims or Fraud Detection
Has strong analytical & organizational skills and demonstrates the ability to solve complex problems by reviewing related information
Has the ability to quickly learn and adapt to new information and technology platforms
Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience
The ability to a critical/innovative thinker while remaining positive and focused during times of pressure or adversity
Digital Fraud experience (online banking, mobile wallet, Device Fingerprint)
Banking Center Experience
Shift:1st shift (United States of America)
Hours Per Week: 40
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