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GET TO KNOW Company
At Company, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Field questions from Patient Advocacy Liaison Team regarding work responsibilities and concerns and assist in workflow distribution as necessary. Screen patients to determine potential eligibility for third party resources and explain eligibility requirements and application process.
Essential Duties & Responsibilities
Field questions from Patient Advocacy Liaison Team regarding work responsibilities and concerns.
Assist in workflow distribution and delegate work responsibilities as needed.
Screen patients and/ or patient representatives to determine potential eligibility for third party resources.
Explain to patients and other entities the eligibility requirements, application process, and verification requirements for applicable programs.
Facilitate the application process when appropriate for the patient by assisting the patient in the completing of the application, scheduling appointment interviews, and obtaining required verification.
Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.
Document pertinent patient information in the appropriate systems dictated by the health care facility and the company.
Document account activity as required by company policies and procedures in order to support account dispositions.
Determine potential eligibility for health care coverage in accordance to state/ federal/ and local policies and procedures and pertinent legislation.
Monitor patient accounts to ensure appropriate processing timeframes are met.
Maintain confidentiality regarding patient’s health records and the company’s business practices.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Perform other duties as assigned by management.
This is a fast-paced, dynamic position – so only the awesome need apply!
Ready to start? Chat with us to begin the process now:
WHY JOIN Company?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Company employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Company, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Company employee, you may receive:
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Company means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Company offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.
So what do you say? Ready to take the next step?
High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
1 year of healthcare coverage/eligibility experience required. 2 years of healthcare coverage/eligibility experience preferred.
Knowledge, Skills, Abilities & Other Characteristics:
Bilingual (Spanish) a plus.
Proficient personal computer skills including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to prioritize and organize work in a multitasked environment.
Ability to adapt to a flexible schedule.
Ability to maintain the highest level of confidentiality.
Ability to lift and/or move 20 pounds with or without accommodation.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
Ready to apply? Start the process right away by chatting with us now (Company website)
Equal Opportunity Employer – Veterans/Disabled
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