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SENIOR DIGITAL PRODUCT MANAGER
WHAT IS THE OPPORTUNITY?
At Company, we are transforming the way we serve our clients digitally. We are on a mission to becoming a Digitally Enabled Relationship Bank. If you have a passion for digital product management, client experience and financial services, this is the place for Company website role is part of the Digital Channels organization and will lead a Customer Journey vertical across City National Online and Mobile App.
Marketing and Product Strategies Division
As a member of the Marketing & Product Strategies group, you will have an exceptional opportunity to help grow the your career while driving change across many facets of the business. The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.
WHAT WILL YOU DO?
Lead a cross-functional Client Journey across City National's Online and Mobile app
Identify opportunities to enhance and optimize the digital client experience
Drive team collaboration to create, manage and prioritize product roadmaps and releases
Analyze data and customer research to validate feature enhancements for your roadmap
Indirectly mentor, upskill and train product managers supporting the customer journey
Ability to write clear, detailed user stories, acceptance criteria for complex features, functionality and products
Collaborate with other Product Teams, UX Designers, UX Researchers, Content Strategist, Legal & Compliance and other internal & external stakeholders
Set and monitor key metrics, such as OKRs and KPIs for your journey
Ensure compliance with all Bank policies and procedures and applicable regulations
Data driven product manager with a focus on outcomes
WHAT DO YOU NEED TO SUCCEED
Minimum 5+ years Digital Product Management experience
Minimum 5 years of operating in Agile/Scrum delivery
Skills and Knowledge
7+ years Digital Product Management experience (Web, Mobile or other Digital Channels)
Financial Services, Fintech or E-Commerce experience a plus
AHA!, JIRA, Balsamiq and Confluence experience a plus
Adobe Experience Manager (AEM) experience a plus
Knowledge of Design Thinking Practices
Understanding of digital banking products and experiences a plus
Strong communication, collaboration and negotiation skills.
Excellent organizational, problem solving, analytical, planning, and scheduling skills.
Excellent verbal and written communication skills.
Knowledge of ADA needs in regards to the digital space
Partnering with internal and external stakeholders
Using data to inform and drive decisions
Web and Mobile cross-channel experience a plus
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
Company is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. Company was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.