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Senior Design Program Manager, Company Experience Design
At Company, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Company’s Experience Design team includes interaction designers, graphic designers, researchers, strategic designers, design program managers, content strategists, design technologists and other creative professionals. The team is constantly iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.
As a senior design program manager you will
Strategize, define and execute operational and process strategies to ensure the Experience Design organization provides the highest possible value. Be responsible for defining and managing the overall XD operational strategy and design processes. Manage and grow relationships with stakeholders across Digital Banking and partner lines of business to continually improve processes and ensure timely delivery of strategic initiatives. Ensure XD work gets done on schedule, acting as XD project lead on strategic initiatives. Collaborate with XD leaders and partner organizations to optimize resource deployment across the entire portfolio. Produce regular portfolio status reporting. Manage resource distribution, contractor funding, and demand/supply reporting to make the case for incremental resources, as needed. Facilitate continuous E2E process improvement and streamlining of routines to allow greater productivity and integration of the XD team across the enterprise. Aggressively seek out any and all issues blocking the XD organization from providing the highest possible value. Proactively collaborates across all organizations to find creative solutions.
You’re a person who (required skills)
8+ years of project/process management or business experience
Bachelor’s degree in business, IT, Design, or related digital or business process-related field
Strong process knowledge including User-Centered Design, Design Sprints, Agile, Waterfall and other process methodologies used in the digital environment
Knowledgeable and practiced at multi-channel industry standards and best practices
Working knowledge of software used by designers and project managers
Please note: We are looking for someone who has been a Program Manager on a UX design team
And you are a person who:
Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results
Collaborates effectively to get things done, building and nurturing strong relationships
Is exceptional at problem-solving, issue resolution and time management
Demonstrates strong listening, communication and presentation skills
Is a continuous learner who adapts quickly and positively to change
Embraces the opportunity to work side by side with other designers and partners in a studio context (not remote)
Is available to travel up to 20% of time, and is able to work weekends and/or extended hours as needed
You’ll be better prepared if you have (desired skills)
Master’s degree with compensating experience
Financial or similar industry experience
Experience in and a deep understanding of the Small Business space preferred
We’re a culture that
Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Shift:1st shift (United States of America)
Hours Per Week: 40
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