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**Job Location:** United States : North Carolina : Charlotte
**Role Value Proposition:**
This position supports MetLifes core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of MetLife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions.
+ Interviews insureds, claimants and other parties to determine the facts of the claim.
+ Creates and documents claims file to comply with company guidelines and state regulations.
+ Review and document detailed factual information to determine coverage and/or liability.
+ Determines value of the claim considering depreciation and actual cash value, negotiates and commits to the settlement, and moves claim to closure.
+ Resolve complaints, recommends subrogation and/or SIU referral if needed. Manages pending claims to meet company quality criteria. Performs other related duties as assigned or required.
**Essential Business Experience and Technical Skills:**
+ Minimum of 5 years Homeowner Claims Experience
+ Experience with Xactimate
+ Bachelor's degree preferred or equivalent business experience
+ Strong written and verbal communication skills
+ Strong customer service, conflict management and negotiation skills
**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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