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The Company Wireless category team is looking for a talented, customer-obsessed Senior Category Merchant Manager (CMM) to help shape the future of our 3rd party marketplace. The CMM role offers the unique opportunity to own a sizable portion of a category P&L while also driving large scale, high visibility projects across a variety of internal teams.
The ideal candidate will be highly organized and have a demonstrated track record of successful project management/ownership, juggling multiple projects with competing deadlines, and using data to identify and prioritize opportunities. He/she is analytical, enthusiastic, self-motivated, detail-oriented, customer-focused, and has strong writing skills with the ability to handle ambiguity and influence employees at all levels of the organization.
The CMM will have several key responsibilities within the 3rd party Marketplace side of the business, including:
Category strategy and ownership: Work closely with Leadership on planning and business strategy, drive best-in-class customer experience and maximize unit and GMS growth through timely analysis and action.
Business Development: You will work closely with Marketplace teams to help recruit strategic sellers and drive sales in new categories.
Seller management: Identify and lead new Seller partnerships, manage large Sellers and enhance overall Seller experience with better self-service and reporting resources.
Project management: Lead a variety of projects that both impact Wireless and the broader Hardlines business.
•Customer Experience: Innovate with our sellers to drive optimal customer experience across Wireless.
The successful CMM must be able to:
Act as the ‘business owner’ for his/her categories, possessing a complete understanding of internal and external variables that impact our business (this entails owning forecasting, monitoring, understanding and reporting on the category, along with responsibility for driving strategic projects to achieve business objectives)
Have a complete understanding of the customer needs, both existing and potential, and use that knowledge to deliver site features that provide Company customers with an unparalleled shopping experience
Manage seller relationships - manage supplier/partner contracts, manage day-to-day relationships, and negotiate and secure marketing funds from top sellers
Create business plans for new opportunities and develop and execute project plans for the launch of new features, incorporating merchandising and pricing strategies
Coordinate cross-functional teams, and communicate with internal and external parties, while meeting tight deadlines for high visibility projects
Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets. Identify the right referral fee for different category segments to maximize topline growth.
Bachelor’s degree in Business, Science, Technology, Engineering, Mathematics, Finance, or related field
A strong background (6+ years with Bachelor) in product management, vendor management, or finance is required along with related business experience.
Excellent analytical and data-mining aptitude, coupled with strong Microsoft Excel skills
Ability to create innovative new programs that generate results
Strong verbal and written communication skills
Proven track record collaborating successfully with internal and external partners
Ability to thrive in a fast-paced environment and to deal with ambiguous problems.
Ability to think both strategically and tactically with strong attention to detail
MBA or related Master’s degree
Familiarity with SQL (basic queries)
P&L responsibility and experience delivering strong financial results
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