Company Inbound Sales Manager is responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
• Motivate a team of individuals to meet or exceed established sales targets.
• Develop new sales strategies within the call center to maximize opportunities.
• Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
• Daily monitoring of activities to ensure quality standards are met or exceeded.
• Daily monitoring of individual and team sales performance.
• Establish and maintain interdepartmental relationships to ensure alignment on all Company initiatives.
• Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.
• Handle all customer complaints and escalations as required.
• Perform other duties as required by management.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

• Ability to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to handle multiple projects and tasks
• Ability to make decisions and solve problems while working under pressure
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Ability to use personal computer and software applications (I.e. Microsoft Word, Outlook, etc.)
• Ability to work with others to resolve problems, handle requests or situations
• Ability to work seated for prolonged periods of time
• Knowledge of cable and telecommunications products and services

Education

Bachelor’s Degree or equivalent work experience required

Related Work Experience Number of Years

Call Center Management Experience 5+

Call Center Sales Manager experience 1

WORKING CONDITIONS

Office environment

Hours may vary. Five-day workweek must include one weekend day.