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The Company Managerof Residential Inbound Sales is a professional, highly motivated Manager with strong sales coaching and developmental experience earned in a fast paced, dynamic Call Center sales environment. In this role you will coach and develop a team of Sales Supervisors and you will be accountable for meeting and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Coach and motivate a team of Sales Managers in a fast-paced, dynamic Call Center Sales environment.
Motivate a team of individuals to meet or exceed established sales targets.
Develop new sales strategies within the call center to maximize opportunities.
Ensure that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
Monitor daily activities to ensure quality standards are met or exceeded.
Monitor individual and team sales performance.
Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
Handle all customer complaints and escalations as required.
Perform other duties as required by management.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner.
Must have ability to work in a pay for performance environment
Willing and able to respond to customer or employee inquires within a timely period.
Willing and able to work a work week that includes a weekend day.
Knowledge of cable and telecommunications products and services
Handle multiple projects and tasks
Make decisions and solve problems while working under pressure
Work with others to resolve problems, handle requests or situations
Prioritize and organize effectively
Show judgment and initiative and to accomplish job duties
Use personal computer and Microsoft Office Suite applications (I.e. Microsoft Word, Outlook, Excel, PowerPoint etc.)
Work seated for prolonged periods of time
4 year Bachelor’s Degree OR equivalent work experience required
Related Work Experience
5+ years: Call Center Experience
1 year: Call Center Sales Manager experience
Hours may vary. Five-day workweek must include one weekend day.
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