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Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Chase employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization and the contributions they make to our ever changing environment.
Average of approximately 100 credit card calls a day. Specialists make outgoing calls to customers on transactions that Chase suspects as fraud. They verify whether or not our customer is truly making the purchase using their own judgement and relying on our policies and procedures. Majority outbound but inbound calls will be taken as well on a dialer if a customer is returning a call. Specialists will either close the account and start a fraud case or unblock the account based on the legitimacy of the charge.
Who are we looking for?
Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:
Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged with our customers
Demonstrate resiliency and extreme adaptability in a fast paced environment
Possess strong customer focus with the ability to have detailed conversations with our customers
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Demonstrate personal excellence including punctuality, integrity and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of our customers quickly and effectively
Effectively prioritize work to ensure efficiency
Are required to abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
High School diploma/GED required
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
Must be willing to work in an environment that requires 100% phone-based customer interaction
See how our specialists make a real difference for our customers:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
This position requires that you attend the training as scheduled and the hours may not coincide with your regularly scheduled hours.
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