Summary

Specialist Customer Service

The Customer Service Specialist (CSS) is responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development Assistants, Business Development Managers, and other support related areas.

We are proud to be an Equal Opportunity Employer.

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Duty

Order Entry

• Enters and processes accurate and timely orders by utilizing EDI and order requirements.
• Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer.
• Ensures accurate pricing and promotion information by communicating with Business Development Assistant.

Reconciliation

• Reconcile orders to ensure accuracy of information.
• Indicates discrepancy by tagging with promotion/pricing/etc. dispute in system.
• Provide Ad-hoc reporting Company necessary.

Administrative

• Supports administrative activities by maintaining communication flow and serving Company a liaison to Business Development Managers, and other support staff.
• Ensures accurate and timely communication with clients and customers through on-going correspondence.
• Provides backup to departmental co-workers.

Client and Customer Interaction

• Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
• Ensure customer and client satisfaction by proactively seeking input, recommending Company, and solving problems through independent thinking.

Supervisory Responsibilities

Direct Reports

• This position does not have supervisory responsibilities for direct reports

Indirect Reports

• This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

• Travel and Driving are not essential duties or functions of this job

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): High School Diploma or GED or equivalent experience

Field of Study/Area of Experience: Customer Service

• 1-3 years of experience in Customer Service

Skills, Knowledge and Abilities

• Good written communication and verbal communication skills
• Excellent customer service orientation
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Job duties include additional responsibilities Company assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed Company an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment Company required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. Company part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment Company required by the law.

The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment. Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.

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