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Specialist 2, Employee Communications
Entertainment & Media Industry Company
Philadelphia, PA, United States
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Job Summary:
Responsible for individual contribution to the Employee Communications
Specialist team in maintaining the organization, publication, and
documentation aspects of Employee Communications or Customer Account
Executive (CAE) Communications tools and projects. Interacts with senior
executives. Works with moderate guidance in own area of knowledge.
Core Responsibilities:
• Reviews and edits content of communications materials to ensure
content meets established communications standards, guidelines, and
appropriate messaging before publication.
• Maintains user feedback reporting systems and provides actionable
insight to ensure optimal communications performance.
• Writes and reviews communications ensuring that they are fresh,
creative, and engaging.
• Manages the organization, documentation, and publication of all
customer-impacting content and communications.
• Coordinates with content providers in the design and development of
job aids, learning tools, and other communications to enhance user
effectiveness.
• Maintains existing documentation to ensure accuracy and relevance.
• Participates in activities designed to improve customer satisfaction
and business performance.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Generally requires 2-5 years related experience
Company is an EOE/Veterans/Disabled/LGBT employer