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Soft Services Manager
The Soft Services Manager is a leader on the centralized resource / platform team responsible for governing, overseeing and supporting employee services such as Conference Centers, Copy, Fitness, Food, Mail, Media, Parking, Reservation Management, and Secure Destruction Services in meeting strategic business objectives and key performance indicators. This position requires interaction with the Account Leadership team, Client, Vendors, Operational, and Support staff and will be a fast paced environment consistent with handling multiple demands and priorities, candidate must be able to process and develop information to meet their needs, as well as coordinate various account level facility activities and projects. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high quality decisions.
Oversee the Soft Services and Vendor Managed Parking platform by providing a seamless interface with field teams supporting the client’s real estate through organization, leadership, responsiveness and creativity.
◦ Manage the parking program models to ensure appropriate revenue collection and staffing
Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity or quality and/or reduce risk for the Client or Firm in regards to local, state, and/or federal laws and regulations by working closely with the Soft Services field team and the Client
◦ Document Soft Services processes and ensure appropriate processes are followed across the portfolio
◦ Manage, coordinate, and execute services, reporting, audits, cost savings, small projects, centralized initiatives and associated Client relationships
◦ Ensure vendor management routines and Service Level Agreements are met and work is completed satisfactorily for the Client
◦ Develop and execute appropriate reporting routines to support platform, region, account, and/or Client goals and objectives
◦ Assist in Platform Compliance/Operations audit(s) as applicable
In consultation and collaboration with Soft Services leadership, oversee the operation, staffing, performance and development of the service delivery staff and field team processes
◦ Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration
Performs additional job duties, as requested
Bachelor’s degree or equivalent combination of related experience and education
A minimum of 5 years experience in commercial real estate and/or Facilities Management
Advanced skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access)
Previous people management experience required
Must be detail oriented, organized, flexible, and willing to assume new projects
Strong strategic and analytical thinking
Proven track record of excellent internal and external customer service
Excellent verbal and written communication skills with the ability to communicate professionally in a clear and concise manner
Strong team player with the ability to grasp new ideas and change direction quickly, in a fast paced environment
High degree of innovation and independence and the ability to work with minimal supervision
Company Is an Equal Opportunity Employer
Company is committed to developing and maintaining a diverse workforce. Company strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at Company website%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%Company website.
If you have questions about careers at Company or are disabled and require further assistance in applying for a position, please contact us at ___@___(apply_to_show_email)
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