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Join the Service Division at Company to join over 500 other associates who have a passion for serving our branch teams and clients' needs by tailoring solutions to ensure the most effective outcome, all while demonstrating a spirit of caring.
The Service Division offers a great working environment for those seeking a professional full-time opportunity as a service associate in a contact center. The Service Division's mission is to provide timely answers, guidance, and support for our clients, branch teams and home office associates to enable an ideal client experience. Associates hired into the Service Division will complete two phases of a learning plan, developing foundational knowledge on much of the core work needed to support our branch teams and clients. Each new associate is assigned a trainer, coach, and team leader. These individuals will all play a role in helping you acclimate to the company and become proficient in your role. Once fully proficient on the foundational work you'll move to another more complex area of the Service Division, where you'll apply your recently gained expertise.
Core hours of operation for most departments within the Service Division are Monday through Friday from 7:00 am to 7:00 pm Central Time, with occasional Saturdays. Schedule assignments will vary depending on business need within each department. Contacts will come in written form or via the telephone. The ideal candidate must be comfortable serving as a phone service representative and spending a great deal of time answering phone calls from either our branch teams and/or clients. If you have customer service experience, enjoy working in a fast-paced and dynamic environment and are ready for a rewarding career in the financial industry, this is a great opportunity for you.
Bachelor's degree in finance or business is preferred
Excellent client service skills
Excellent verbal and written communication skills
Strong problem solving and analytical skills
Ability to learn multiple complex topics
Enjoys a fast-paced and changing environment
At Company, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.
A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Company currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
Awards and Accolades
For the 19th year, Company was named one of the “100 Best Companies to Work For®” by FORTUNE magazine in its annual listing. The firm ranked No. 5 overall. These 19 FORTUNE rankings include top 10 finishes for 15 years, top 5 rankings for eight years and consecutive No. 1 rankings in 2002 and 2003.
Company does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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