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The Wellness Service Delivery Consultant is responsible for managing the underlying operational processes that support the Wellness Program and Activity Tracking Challenges This includes process improvement initiatives, assist in driving business critical analysis and identify consistent measurement opportunities for the Wellness program. This would include but is not limited to:
Maintaining focus on employee experience throughout design, development, implementation and administration of program/process/communications
Coordinating all Wellness onsite screening events, which includes but not limited to:
◦ Determine strategy for sites included in screening events by providing analysis of prior year events
◦ Work directly with Vendor to determine staffing levels required for each event
◦ Coordinate with internal partners to ensure delivery of all onsite events meets bank’s facility requirements as well as providing an efficient process for employees to complete screening activities
◦ Design efficient processes for the program team to support participant engagement, requests for research, appeals and escalations
◦ Ensure appropriate controls are in place for data transmission between multiple external vendor partners to ensure accurate and timely delivery of completion status.
Build strong internal and external partnerships with multiple business partners (Design, Change Management, Site HR Managers, Communications, Legal) and outsourced administrators to ensure a seamless end-to-end employee experience
Integrate processes across Benefits Service Delivery
End-to-End Process monitoring – ensure processes align and meet program requirements
Reconcile Invoices and claims funding
Design efficient processes for the program team to support participant engagement, control and administrative reporting, communications and escalations regarding the onsite health screening program
ensuring each vendor is administratively supporting the program as defined;
Apply appropriate level of tension to ensure focus on the critical key processes are maintained throughout the process
Assisting with the implementation of controls and validation processes throughout the Wellness Program to ensure administrative compliance
Driving efficiency, improvement opportunities and integration across vendors
Enterprise Role Overview
A fully contributing member of a team or teams. Under the direction of a Service Delivery Manager, provides analysis in the support of the successful design, delivery, financial management, communication and/or administration of complex, corporate-wide HR product(s)/program(s) that may include Compensation, LD, Learning, Payroll, Shared Services or Staffing. Additionally, may be responsible for performing routine research and follow-up.
Minimum 3 years of employee benefit administration
Excellent client relationship skills. Able to forge strong relationships with internal and external partners and be a visible representative of the Company in multiple forums
Relationship management experience / skills including the ability to interact, communicate, and influence peers and partners at all levels.
Strong Process Improvement background
Comfortable working independently with flexibility/adaptability as well as being a team player.
Strong financial, analytical skills.
Ability to process and maintain confidential, sensitive information
Strong organizational skills along with effective time management and prioritization skills.
Must possess excellent interpersonal and communication skills with strong attention to detail
Experience supporting global programs
Accustomed to working on a global team across time zones
Shift:1st shift (United States of America)
Hours Per Week: 40
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