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CloudHealth by Company is the global market leader in Cloud Management, and the most trusted software platform used to accelerate business transformation in the cloud. CloudHealth by Company is looking for highly motivated, goal-oriented individuals who will be responsible for providing consultancy, technical advisory, and adoption oversight for our strategic accounts.
You love being on the front lines of the business working with our top tier partners, internal executives, and are looking for a role that would allow you to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to be on the forefront of the cloud revolution and possess strong analytical skills and the ability to quickly ramp on new technologies in a client facing environment.
Utilize product domain expertise to serve as a trusted technical advisor and technical primary point of contact.
Maintain and develop ongoing relationships with our largest and most strategic Channel Partners.
Improve customer value by applying CloudHealth best practices across your customers’ environments to reduce costs, increase efficiency, and automate cloud operations.
Advance adoption of the CloudHealth platform within our customers’ organizations by crafting a well-communicated plan, encouraging enterprise-wide teamwork, and providing frequent assessments to highlight results against common goals.
Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution.
Act as a customer advocate, responsible for conveying customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership.
Oversee and lead customer onboarding, strategic planning, consultative services, and product demonstrations on new features and services.
Interpret customer business requirements and map those to existing or future product functionality
Maintain knowledge of Cloud ITSM ecosystem, including integration partners, complementary products, and potential competitors
Develop and maintain a high level of fluency in CloudHealth Partner Platform functionality, ability to demonstrate feature/function in engaging manner to both technical and business audiences.
Be able to deliver engaging partner centric presentations and trainings appropriate for both technical and business audiences
A minimum of 7 years’ relevant experience in post-sales account management, consulting, or professional services.
Experienced working with a varied, global customer base
A 4-year college degree, preferably with a technical focus; Computer Science, Math, or related background is highly desired.
Experience supporting enterprise IT products or services with practical understanding of cloud-centric architectures. SaaS experience is a plus.
Experience and familiarity with cloud platforms is a plus (e.g. AWS, Azure, etc.), a real passion for new technologies is a requirement.
Ability to guide customers through their software implementation and drive adoption
Ability to work in a dynamic team-oriented environment, using company resources to tackle customer challenges/requirements.
Strong attention to detail and quality of work, suitable for customer facing materials.
Strong problem solving, analytical, communication, time management, project management and social skills.
Ability to travel
This job requisition is not eligible for employment-based immigration sponsored by Company
Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics. Company encourages applicants of all ages. Company will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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