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Alexa is the Company cloud service that powers Echo, the groundbreaking Company device designed around your voice. She is the personal voice-first assistant AI present in over 100 million Alexa devices. Every day Alexa gets smarter and attains new skills to become helpful. We believe voice is the most natural user interface for interacting with technology across many domains. We also believe voice is the most advanced application of AI available to billions today. The Alexa team is at the forefront of innovating in this space and inventing the future.
In the Senior Solutions Architect role on Alexa’s Startup and Venture Capital BD team, you will be working with top-tier venture capital firms and startups to inspire investment in voice and to facilitate voice innovation. Your work will directly impact the quality and number of unique experiences delighting customers who use Alexa on Company and third party devices. As your work spans geographies, you will impact Alexa users across the world.
You will build on Alexa’s existing momentum within start-up ecosystems to help define, shape, and deliver on Alexa’s positioning within the venture community. Initially the focus will be on expanding relationships with the venture investment community and their investment portfolios, and building mindshare for Alexa at the senior-most layers in both types of organizations. Together with the business developers on the team, you will be the “face of Company” with the most prominent venture capital firms and startup founders in the world, driving discussions with investors, portfolio managers, and startup founders.
As a Senior Solutions Architect, you will educate investors and startups on Alexa, and help integrate voice into the most innovative services and products in the market. In this role, you will wear many hats, including evangelist, technical adviser, and software developer. You must possess a unique combination of deep technical skills and business acumen as well as a do-what-it-takes attitude to ensure startups are able to take full advantage of Alexa’s skills and are delivering a delightful end user experience as you will build and execute strategies to position Alexa as a must-have for the best startups out there. You will work closely with diverse cross-functional teams (business development, solution architecture, evangelism, marketing, PR and the Alexa Fund) to inform the design and delivery of programming that supports the needs of start-up ecosystems with the goal of building new businesses and customer experiences around voice technology.
Ideally, you’re someone who can write code with the best of them, but also wants to help guide the most innovative thinkers and doers in the industry towards voice technology. You have immediate credibility with technologists and developers at all levels, from students to CIOs. You love to share your passion with others and exhibit good judgment in selecting strategic opportunities to do so. You don’t just want to be part of an industry movement; you want to be out front leading it. If this sounds like you, we’d like to speak with you
Role & Responsibilities
Partner with Business Developers on the team in creating and expanding relationships with the most influential venture capital investors, accelerators, incubators, and other influencers within the startup ecosystem to establish mindshare of Alexa as a must-have feature for portfolio companies and voice technology as a must have investment
Educate startups of all sizes on Alexa services. Participate in deep architectural discussions to ensure voice experiences are designed for successful deployment
Engage with startup CIOs/CTOs, product leaders, developers, architects, and hardware engineers to brainstorm voice use cases and facilitate integration of Alexa into startup products and services
Collaborate with business development, marketing, PR and evangelism teams to create a playbook that demonstrates the business opportunity for the venture and founder community to embrace Alexa
Conduct roadshows, briefings and other customer-focused education events that promote Alexa thought leadership both 1:1 and in public industry events. Capture and share best-practice knowledge for other startups to leverage
Solutions Architecture / Design
Together with the business developers on the team, define services startups require to bring differentiating Alexa experiences and enhance existing products/services with voice. Work with cross-functional teams to design, pilot and scale Alexa-focused programs (technology access, SA support, marketing, etc)
Facilitate startup access to technical support including your own and that of other SAs, VUI designers, product experts throughout Alexa
Spend time with a select subset of startups helping them integrate with Alexa
Help Alexa business development identify leads for new potential programs and partnerships
Build strong internal relationships and programmatic access to solutions architect and product experts
Advocate internally for product features and functionality to scale and create unique Alexa experiences for end users
Scale startup support
Prepare and conduct business reviews to the Alexa senior management team regarding progress and metrics that demonstrate the winning of mindshare within the venture community and the adoption by their portfolio companies of the Alexa service
Recruit and train new technical members of the Startup and Venture Capital BD Practice
7+ years of software development experience
5+ years of experience in the design, coding and implementation of distributed systems
A technical undergraduate degree in computer science, MIS, engineering or related discipline
Experience in a customer-facing role such as consultant, solutions engineer or solutions architect
Experience in a customer-facing, sales-aligned role such as consultant, solutions engineer or solutions architect
An advanced degree in computer science, MIS, engineering or related discipline
A passion for developers and startups! Great understanding of how the venture capital industry operates and the unique characteristics and culture of startups
Passion for Alexa and cloud technologies – deep understanding of voice development and cloud platforms, and their relevance to early stage companies
Technical knowledge of voice applications, platforms, and data ecosystem, with ability to go deep on technical aspects to understand current and future customer needs and present Alexa technical benefits
Experience developing, implementing, and managing cross-functional industry solutions via product or SA roles
Operational excellence mindset, data driven problem-solving and ability to simplify complexity all applied in delivering scalable tactical plans
Proven track record of taking ownership and driving results. Ability to effectively lead and work with a variety of organizations, management levels, cultures, and personalities. Demonstrated effectiveness working across multiple business units to achieve results. Ability to internalize goals and work independently to create appropriate action plans for those goals
Exceptional interpersonal and communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders across multiple teams
Relevant technical knowledge and ability to go deep enough on relevant technologies key to the industry
Proven ability to hire and develop the best employees. Comfort working with a broad range of technology tools including SharePoint, Excel, Access, Word, and Company website
Company is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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