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Discover your opportunity with Company (Company), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Within the Financial Crimes PMO, the Sr. Program Manager is responsible for successfully leading the planning and execution of key programs including complex regulatory initiatives. Using enterprise standards and industry best practices for project delivery, the Sr. Program Manager will ensure projects within the program are effectively sized from a costing and schedule perspective, resourced for effective execution & delivery, and drive execution of the projects while identifying and managing interdependencies across work streams and business lines.
Manage all phases of planning and execution of projects assigned to the program the position is responsible for leading. This includes:
Program planning and forecasting of project schedules and budget
Intended outcomes of the change is successfully delivered on time and on budget
All aspects or change, including people, process, and technology, are effectively accounted for and managed during the life cycle of all change events and projects
Define and maintain process and documentation for program activities (planning and execution) while leveraging organizational and enterprise standards.
Leveraging industry, enterprise, and organizational standard methods, drives change management strategies and tactics for projects within the assigned program Acts as a process consultant for the risk organization commensurate to change/project execution methods, as well as business/operational process commensurate to the business unit being supported.
Partnering with groups within Company and BTMU, where necessary to ensure projects are effectively/efficiently delivered, change is appropriately adopted by impacted user communities, and interdependencies across projects and other large scale change events are effective managed.
Direct and indirect management responsibilities of project management resources and other project team members.
Hands-on leadership, mentoring, coaching and process subject matter expertise to Project Managers and project support personnel.
Directly responsible for resource planning, recruiting/hiring/onboarding, development, and performance management for all project team members within the assigned program.
Will ensure project managers and teams leverage the required enterprise and organizational change execution and project delivery methodologies, disciplines, management routines, and systems of record.
Understands, effectively manages, and hold project managers accountable in managing all financial planning, project budgeting and project expense tracking.
Actively manages project budgets through completion.
Understands impact of project timelines on budgets and proactively works to contain costs and accurately reflect spending.
Perform various reporting tasks and generally support the Head of Compliance PMO to summarize, roll-up and create a comprehensive view of the Compliance Program/Project portfolio consisting of both IT and non-IT components.
Strong working knowledge of risk management techniques and regulatory requirements for financial services
Effective and experienced in resolving and/or escalating issues in a timely manner Understands how to and has experience in communicating difficult / sensitive information effectively and professionally Must be effective at critical thinking, analytical assessment, and problem solving while ensuring an appropriate attention to detail
Strong organizational skills and ability to communicate effectively (both written and oral) to all staff levels.
Sound working knowledge and experience using and applying process improvement best practices and techniques / methodologies in a structured project environment (Six Sigma experience preferred)
Working knowledge and proven experience working in a complex technology implementation environment. Has the ability to communicate effectively with business, operations, process and technology partners.
Strong proficiency in MS Office including Project, Power Point and Excel is essential
Proven experience applying program and project management and process improvement best practice techniques and tools on large scale projects to deliver for clients.
10+ years Program & Change Management experience
5+ years financial industry experience
5+ years of progressive process improvement experience
4 year university degree, MBA in related field preferred
PMP certification highly preferred
Six Sigma certification is a plus (ie: Lean, GB, DFSS, BB, MBB, etc..).
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
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