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Company VUE (Company website) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Company VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Company VUE is a business of Company, the world's leading learning company with global-reach and market-leading businesses. Company is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Specifically the Senior Customer Service Administrator, working under the direction of the Accommodations Manager and with the Senior Accommodations Specialist is responsible for processing accommodation requests and communicating with candidates, advocates and clients for the Accessibility and Disability Services team.
SCOPE AND IMPACT OF JOB
Working with the leaders of the Accommodations Accessibility and Disability team, the Senior Customer Service Administrator provides support to clients and candidates within the accommodations request workflow. Incumbent will conduct assessments on files to determine completeness. Administrator will make decisions and recommendations depending on information provided, as their experience and education permit. Regarding more complex cases, Administrator will be asked to make an initial assessment and forward to senior leaders on the Accommodations Accessibility and Disability team.
The Administrator will also be responsible for projects that may include candidate, client, test channel, and internal stakeholder interaction.
·Bachelor’s Degree in a related field, such as Vocational Rehabilitation, Psychology, Special Education, or Social Work preferred
·2+ years providing operational or project management activities in a corporate, education, rehabilitation, or mental health services environment
·2+ years of customer service or student services experience
Skills, Knowledge and Abilities:
·Project Management or Case Management experience
·Excellent interpersonal, verbal & written communication skills
·Strong time management, organizational, and planning skills
·Ability to exercise discretion in handling confidential material
·Ability to communicate professionally with a diverse population using tact and empathy
·Strong attention to detail
·Ability and willingness to learn new skills quickly
·Ability and willingness to adapt to the changes of a growing department
Strong technical writing skills
·Proficiency in MS Office Suite, virtual meeting applications, and database applications
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