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Contributes to the implementation and continuous improvement of GTS processes to support Shared Services Organization functions in a highly complex global environment. Leads the design and delivery of business solutions that support the vision and strategy of the GTS and the company’s strategic business plans. Provides a high standard of customer service across multiple levels. Analyzes business process trends, assesses the impact of emerging processes and technology enablers on current processes and proposes solutions that drive performance of GTS teams.
Fosters an environment of collaboration in pursuit of common GTS and business goals. Inspires, motivates and guides others. Develops leadership skills in others by coaching, mentoring, knowledge sharing and reinforcing. Encourages and facilitates cooperation within the organization and with global customer groups; fosters commitment, team spirit, pride and trust. Expresses technical and business concepts, ideas, opinions and conclusions so that others understand or are persuaded to act.
Responsibilities include, but may not be limited to the following:
managerial staff management and development, AP process design and optimization, reporting and metrics development, operating plan management and communication and interaction with multiple levels of the organization. In addition, this position is an integral part of the GTS leadership team, championing GTS initiatives and ensuring that department staff understand and embrace
the mission, vision and values of the Global Transaction Services.
Responsible for assessing business needs and reviewing the collected and analyzed documentation of requirements. Coordination and continuous improvement of current business processes within the assigned functional area of the GTS organization. Implements and drives GTS initiatives. Responsible for the development and management of entire assigned GTS functional area.
Participate in short and long-term planning sessions with the GTS Core Leadership to implement process improvements in the assigned functional area.
Collaborate with business partners and GTS Core Leadership in order to provide business solutions to meet user needs.
Promotes an understanding of GTS roles, processes and activities to the business partners.
Oversees the development and implementation of integrated initiatives to support the business and the GTS strategy.
Communicate GTS goals and missions to the team at large.
Pro-actively seek to develop staff and foster team dynamics.
Provide customer service across all levels of internal and external GTS customers.
Manages cash flow requirements and ensures successful completion of month end processes.
Develops and manages key performance indicators that drive continuous improvement and staff performance.
Drives down developed standards and changes to systems/applications/processes to support those standards.
Ensures adherence to applications security procedures, change control guidelines and Sarbanes Oxley requirements.
Other tasks as assigned by GTS Management.
Bachelors degree required
8+ years relevant experience
Staff management experience including both non-exempt and exempt level employees
Demonstrated leadership experience in managing large, cross-functional teams and influencing management and key stakeholders
Demonstrated ability to complete one or more business project(s)
Demonstrated experience with Global Business Processes
Shared Services experience in a managerial role
Change Advocate / Leadership (Builder)
Team Leadership (Builder)
Communication for Results (Persuader)
Customer Service Orientation (Persuader)
Customer Partnership (Strategist)
Business Function Knowledge (Strategist)
Goal Oriented (Doer)
Systems Thinking (Strategist)
To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status
Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:
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