Senior Analyst, Online Search (119576)

Position Description:

Position Purpose

The Senior Analyst, Online Search delivers deep analysis and understanding for the internal search domain to assist customers within product discovery on Company website. The senior analyst will look at customer trends, as well as performance within internal search and capitalize by building models to enhance the search experience. Collaborates with various departments including Search Product managers, Search Engineering, and other business teams to execute tools, reporting, and dashboards using online and offline data (customer feedback). Works with the Search Optimization Manager to research and analyze internal search trends and customer behavior data to identify opportunities for internal search enhancements and build new functionalities for internal search. Analyzes and understands the key drivers of search performance related to the search product roadmap. Works with the Search Optimization Manager to provide weekly reporting and tools to Management and the supporting teams.

Major Tasks, Responsibilities and Key Accountabilities

30% Responsible for analysis to support and strategic decision making involving internal search customer behavior to view trends, provide insights, and identify areas to improve the customer experience within search

30% Support and partner with the Internal Search Product Managers & engineering team, Data Science to provide deep analysis on all current and future Road Map activities

20% Manage and automate all internal search operations reporting & data mining processes for management and cross-functional teams

10% Works with the Web analyst to provide weekly Web Analytic dashboards

10% Create and maintain optimization rules within internal search tooling, followed up by pre-post analytical & data models

Nature & Scope:

• Typically reports to Mgr, Online Search Optimization
• No direct reports

ESSENTIAL SKILLS:

Preferred Qualifications:

• MBA preferred
• 5-plus years in data analysis, product management and/or marketing is preferred, preferably within a consumer goods / retail company
• Proven analytical skills (includes ability to use tools such as Excel and Access)

Knowledge, Skills, Abilities and Competencies:

• Proficient with querying (Google Big Query), statistical modeling, SOLR, SQL, Hadoop, or R for reporting and insights
• Ability to think both strategically and tactically
• Demonstrated ability to manage multiple projects across diverse groups, including engineering, product management, project management, analytics, etc…
• Proven track record of taking ownership and driving meaningful results
• Exceptional interpersonal, communication, cross-collaboration and team skills
• Knowledge of E-commerce business

Additional Qualifications:

• Bachelors degree in Computer Science, Engineering, Math or related quantitative field

Environment:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Travel:

• Typically requires overnight travel less than 10% of the time.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Education Required:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:

2 years

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.