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General Purpose of Job:
Responsible for greeting and screening Caregivers, visitors, patients and other clients to support the objective to maintain a safe, secure and orderly environment. Provide excellent customer service.
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
Conduct Visitor and Caregiver screening as recommended by Company and Sparrow Eaton Hospital, which may include taking temperature, asking screening questions and providing appropriate personal protective equipment.
Provides a positive first impression of Company and Sparrow Eaton Hospital to patients and visitors by extending a cordial welcome and assisting with needs.
Greet patients, visitors and caregivers.
Provides directions and wayfinding assistance to patients and visitors.
Answers questions and refers patients and visitors to appropriate resources.
Responds to safety hazards according to facility procedures to include: water on floor, objects inadvertently blocking doors, electrical cords removed or taped, and misplaced furniture.
Immediately report any accidents to Leader on duty.
Report suspicious behaviour.
Maintain the highest level of confidentiality.
Use of screening tools and technology for visitors, patients and caregivers.
Keep work area safe from hazards
Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy policies and procedures.Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.
Interpersonal skills to effectively and appropriately communicate with patients, families, physicians and other hospital associates.Excellent communication and public relations skills (written and oral).Demonstrated ability to work well under pressure
Sparrow Eaton Hospital is a community hospital affiliated with Company located in Charlotte, Michigan - which is a short 15 minute drive to downtown Lansing.
Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status
Degree Type / Education Level
High School / GED
Sparrow Eaton Hospital
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