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Responsible for ensuring that unit standards are maintained in terms of customer profitability, pricing, contracts, and equipment investments. Collaborates on the development and implementation of customer and contract performance metrics and tools. Analyzes prospective customer
agreements to assess profitability and risk, and makes recommendations to improve profitability, where needed.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital
tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining
huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our communities
Analyzes actual results against expected performance and communicatesareas for improvement.
Develops, evaluates, and implements performance metrics for functionssupervised. Measures and analyzes actual performance and makes recommendations for improving profitability where needed.
Reviews and analyzes forecasts and recommends changes when appropriate. Updates forecasts for new developments to provide management with a current perspective of the business.
Provides training and education to Supervisors, exempt, and non-exempt employees on metrics and tools to improve financial performance.
Works on expense budgets for unit.
Collaborates with other operational departments such as Tech Ops, Construction, Business Services to ensure resources are available to support their daily needs and special projects.
Hires, trains, evaluates, coaches and counsels staff.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Bachelors Degree or Equivalent
Generally requires 6-9 years related experience
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