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Provide leadership and direction to a team of over 20 Cast Members in the Company Vacation Club (DVC) Operations in the areas of sales center operations, transportation and call center tour booking areas. The locations include all Sales Centers and all off-site storage areas and any future of DVC marketing locations. The Operations Manager will handle project management and coordination for all aspects of the sales infrastructure.
Provide coaching and development to the team in order to achieve higher levels of Cast and Guest Service by communicating clear and timely job expectations.
Working closely with DVC Associate Leadership team, Quality Assurance Contacts and Company Vacation Club (DVC) Marketing to drive new strategic initiatives and ensure that the entire sales team is aligned for success.
Continuously improve, evaluate and build operations processes to ensure efficiencies across all functions of the operation with a focus on Guest experience and resource utilization. Duties to include:
◦ Broad scope for sales infrastructure project management
◦ Cross-discipline coverage to include sales and marketing (Company Vacation Club Associate role)
◦ Off-site sales infrastructure to include sales office and storage responsibilities
◦ Coordination of Model Room and Sales Office maintenance
◦ Assists with Guest Service issues / situations
◦ Partner and assist when necessary with all DVC and resort leadership issues or in times of need
◦ Partner with DVC leaders at other locations such as Walt Company World and Aulani to share best practices, while using those partners as resources for future plans and procedures.
2-5 years of proven experience leading and managing a teamProven experience and strong understanding of the Sales Process with demonstrated ability as a team leader
Demonstrated leadership ability, including strong partnering, coaching and mentoring skills
Demonstrated strong organizational and time management skills to complete assigned projects and processes in a timely manner
Demonstrated problem solving and decision-making skills
Excellent strong written and verbal communication skills
Ability to be flexible with work schedule, including weekends and holidays
Demonstrated commitment to Cast Members
Demonstrated ability to manage the operation and teach it to Cast Members
Demonstrated ability to lead and monitor Cast performance and operational improvements
Demonstrated business acumen along with a passion for superb Guest Service and Cast excellence
Proven knowledge and expertise with a variety of computer programs including MS Excel, Word, and PowerPoint
Experience in a fast-paced, performance driven sales environment
Experience with continuous improvement processes
Demonstrated ability to manage conflict
Experience with developing business plans
Experience managing vendor relationships
Practical experience with IT systems
Ability to speak fluent English and Spanish
Bachelor's degree or equivalent
About Company Vacation Club:
About The Walt Company:
The Walt Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Company proudly continues its legacy of creating world-class stories and experiences for every member of the family. Company’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Company Vacation Development, Inc., which is part of a business segment we call Company Vacation Club.
Company Vacation Development, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Company fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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