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Job Summary: Sells merchandise requiring a technical knowledge of the features of the products sold such as jewelry watches cosmetics audiovideo equipment computers shoes military uniforms furniture large appliances and auto. equipment.
Duties and Responsibilities:
Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Greets and engages customers in conversation for purposes discussing customer needs desires and requirements. Exercises professional selling techniques to explain and educate customers on the technical features and benefits of various products options and price points. Suggests additional related items to complement the customers selections. Provides information and demonstrates proper use and care of merchandise.
Explains warrantee coverage. Where applicable offers customers the opportunity to purchase extended warrantee coverage. Explains coverage price and benefits. Communicates information knowledgeably and legibly. Closes sales transactions efficiently. Thanks customers for their patronage. Initiates special order of merchandise as requested by customers.
Places orders promptly and regularly follows up with applicable Buyer Vendor to ensure prompt delivery. Updates customer on delivery status as necessary. Interacts with customers in a friendly and professional manner to build a clientele and encourage repeat business.
Maintains records of customer preferences and buying habits. Actively strives to gain new customers. Shops the competition. Becomes familiar with commercial sector retail store sales events merchandising practices etc. Implements best practices as feasible.
Recognizing that personal dress and grooming play an important role in supporting the image of the Navy Exchange adheres to NEX dress code uniform standards. Assists and supports sales team members to the maximum extent possible.
Ensures assigned areas are fully stocked merchandise is neatly arranged and attractively displayed. Reviews stock assortments and communicates regularly with supervisor store manager etc. regarding changes additions deletions fast and slow selling merchandise customer preferences needs and problems etc.
Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of storedepartment sales goals etc. As required performs cash register transactions cash charge check gift certificate layaway etc. in an accurate and procedurally correct manner.
Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits. Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc.
Applies store policies consistently and intelligently ensuring customer satisfaction as the end result. Makes a continuing effort to become knowledgeable regarding merchandise sold. Communicates with Buyers Merchandise Specialists Vendors Repair Technicians etc. to obtain latest information regarding merchandise new product offerings etc.
Regularly reviews productspecific magazines and publications. Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft. Completes paperwork associated with merchandiseinventory movement price adjustments customer returns cash register operation etc. accurately and completely.
When selling clothing or military uniforms may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles. Eligible for and participates in applicable commission and gainsharing sales incentive programs.
Is required to lift up to 25 lbs as it relates to job duties including but not limited to assisting customers lifting merchandise assisting with stocking sales area as necessary etc.
Performs other related duties as assigned.
GENERAL EXPERIENCE: 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements.
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