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This is a progressive position. If incumbent hired as a Sales Clerk, they may progress to the Sales Technician level without further competition once minimum qualifications of the Sales Technician position are met."
"Come work for the Navy Exchange...where you can have a retail career with a purpose! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families. No military affiliation is required."
Sells fine jewelry and watches to customers using salesmanship and in depth knowledge of quality and workmanship of gold, platinum, silver precious and semi-precious stones.
Job Summary: Grade NF01
Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.
Duties and Responsibilities:
Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customers selections. Where applicable offers customers the opportunity to purchase extended product warrantees. Explains coverage benefits and price.
Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code uniform standards and assisting supporting sales team members to the maximum extent possible.
Becomes knowledgeable regarding merchandise selected including proper setup use care characteristics of various product price points warrantee coverage etc. Communicates product related information to customers knowledgeably and legibly.
Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor store manager etc. regarding stock additions deletions fast and slow selling merchandise customer preferences needs problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of store department sales goals etc.
Completes sales transactions efficiently. Thanks customers for their patronage.
As required performs cash register transactions. Performs all types of cash register transactions cash charge check gift certificates layaway etc. in an accurate and procedurally correct manner.
Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.
Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.
Unpacks stages and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.
Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely.
Eligible for and participates in applicable commission and gainsharing sales incentive programs.
Is required to lift up to 25 lbs as it relates to job duties including but not limited to assisting customers lifting merchandise assisting with stocking sales area as necessary etc..
Performs other related duties as assigned
Job Summary: Grade NF02
Sells fine jewelry and watches to customers using salesmanship and in depth knowledge of quality and workmanship of gold, platinum, silver,precious and semi-precious stones.
Duties and Responsibilities
Ex:Position authorized at Class I and Class II stores only.
Articulates to customers the artistic features and functions of various watches and fine jewelry.
Describe merchandise features, demonstrate its use, and explain the difference between various similar and dissimilar items.
Describes and sells product warranties.
Listen to the needs of the customer in order to inform customers of specific merchandise available or to complete special order(s) for merchandise not readily available.
Assists department manager in arranging displays in jewelry showcase according to planograms. Sets up promotional displays for scheduled promotional events.
Counts promotional items before and after promotional event to determine quantities sold.
Operates a cash register or other sales related equipment.
Verifies and accepts cash, credit card/checks, etc.
Practices loss prevention procedures by conducting audit count of specified merchandise in the fine jewelry department.
May train other sales associates on the features and facts concerning watches, precious and semi-precious stones, gold, platinum and silver.
Performs other related duties as assigned
No experience required. High school graduate or equivalent preferred.
GENERAL EXPERIENCE: One year of responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SPECIALIZED EXPERIENCE: 18 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled and possesses technical knowledge of precious and semi-precious stones and metals as it relates to quality, similarities and differences.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE:
Study completed in a college, university, junior college, technical school or other comparable institutions above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience provided such subjects relating to diamonds, colored gemstones, pearls, precious metals, etc. At any level, specialized experience may be substituted for required general experience.
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