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Senior General Manager
As a Senior General Manager, you will be vital to the success of your team members and your store's growth. Your previous leadership and multi-unit experience, coupled with the training we provide, will assist you in coaching and developing your team to become the best they can be so everyone succeeds. Whether it's demonstrating superior customer service or performing customer transactions, Sr. GMs lead by example and seta high bar for performance. In partnership with your District Director of Operations, you will set objectives and metrics for our highest performing stores, and ensure your team's achievement in meeting goals through your ability to motivate and inspire. All along the way, we'll provide you with a comprehensive and engaging training program that will cover what you will need to excel in your career and to help fast-track you to the next level.
Essential Duties and Responsibilities
Coach and develop your team through training, employee management, and setting an example in order to maximize potential for team members and the business.
Encourage store growth and profitability by accurately and correctly appraising vehicles, selling and explaining loan/pawn products to consumers, obtaining referrals, participating in community events, and more.
Develop customer relationships and provide unrivaled customer service in order to build new business, increase store profitability, and further brand loyalty and recognition.
Set performance standards and expectations while holding the team accountable for upholding compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
D30, R25, Garden Grove CA-1-TM-10322, 10322, SGN10322-Senior General Mgr NE
High School Diploma or equivalent required
5+ years' industry experience in Sales, Retail, or Finance
Minimum of one year multi-unit management experience (5 to 7 brick and mortar locations)
Sales-oriented mentality and passion for customer service
Excellent verbal and written communication skills
Ability to work in a fast-paced environment and handle multiple competing tasks with ease
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Use of personal vehicle required as well as the ability to drive on Company business throughout the workday
Credit and criminal background check required to include MVR (state exemptions may apply)
Valid driver's license and car insurance
Must be at least 19 years of age
Ability to work store hours of operation, including Saturdays
Associate's Degree or higher
Bilingual English/Spanish is a plus
The Sr. GM is a member of the Field Operations team, which works to provide alternative lending solutions to our customers who may not have access to, or choose not to use, traditional credit opportunities. Field Operations, comprised of our store team members, is the front line of our business, and strives to provide the best customer service and overall lending experience in the industry.
The Company Family of Companies ® ('the Company') is one of the largest consumer specialty finance organizations in the United States. With companies that include Company®, Company®, and Company®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place.
Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.
All Company Family of Companies® Are Equal Opportunity Employers.
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