Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Company has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Company, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Company is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: Company).
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & Responsibilities
Acts as first point of contact for Ride Share customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that allow the customer's car to run at peak efficiency; adheres to our Customer Care Process standards to meet customer expectations.
Conduct and participate in thorough visual inspection process and accurately complete the appropriate Vehicle Inspection Form.
Responsible for the organization and productivity of the service business through work order and register transactions, including ensuring that customers receive thorough Ride Share vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required
Valid Driver's License
Successful completion of Background and Drug tests
One year of related experience in the automotive service environment
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply mathematical formulas to calculate commissions and discounts
Must be able to work full-time (Days, Nights, Weekends, Holidays)
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Ability to climb up and down ladders to retrieve and stock merchandise.
Ability to communicate effectively in person, by telephone, or by using telecommunications equipment.
Ability to enter and locate information on computer.
Capable of presenting information to small and large groups.
Ability to visually verify information, often in small print.