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The Sales & Product Specialist (SPS) is responsible for assisting the Store Manager, ASM 1 – Sales Supervisor and ASM 2 – Sales Support Lead in the daily operations and maintenance of the store warehouse and the retail sales floor. This role involves extensive heavy lifting and routine movement of product. Individuals in this role are focused on supporting the store warehousing, operating and selling processes, customer service and helping the store achieve or exceed sales and profit goals on a daily, monthly and annual basis. A key accountability is insuring overall customer satisfaction throughout the sales and product delivery processes.
Job Title:SPS – Sales & Product Specialist
Reports To:Store Manager
Job Status:Non-Exempt (Hourly)
Budget Managed ($):None
High School graduate, GED or equivalent required
Related Experience, Qualifications and/or Certifications:
Three to six months of related sales/retail/customer service experience; hardwood flooring knowledge a plus
Previous warehouse or stockroom experience preferred
Computer Skills / Special Equipment Knowledge:
Experience using a Point-Of-Sale (POS) system
Outstanding telephone skills
Ability to drive/operate a forklift required (forklift certification required prior to operating equipment)
General Work Schedule:
Will generally work a standard fulltime or part time workweek (depending on designation); fulltime (30 to 40 hours) or part-time (15 to 25 hours) including weekends, evenings, holidays and occasional overtime based on business and customer needs. There is no “on call” requirement for this position.
Sales & Product Specialists generally work in a warehouse and retail sales environment that involves the use of office equipment, such as computers and telephones, machinery/mechanical equipment, ladders and heavy equipment (forklift). Routine exposure to frequent and heavy lifting, moderate noise, outdoor elements (heat and cold) and airborne particles. Little to no travel required.