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This position is responsible for the daily closing operations of the Company locations in the campus Food Court totaling just under $1 million in revenue. The Retail Manager works closely with the Director of Operations and General Manager to ensure preeminent operations through customer service excellence and strict adherence to brand standards. This position has oversight for a staff of 40 including part-time students and full-time hourly employees.
The successful candidate will:
have oversight of day-to-day operations;
deliver high quality food service;
achieve company and client financial targets and goals;
develop and maintain client and customer relationships;
develop strategic plans;
create a positive environment; and/or
ensure Company standards are met.
Is this opportunity right for you? We are looking for candidates who:
have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
have culinary production experience and a strong background in safety and sanitation compliance;
can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; prioritize tasks and exhibit flexibility to take on additional responsibilities as needed;
Reporting directly to the Operations Manager, the ideal Retail Manager 3 will possess the following skills:
Company and/or Subway specific management experience
Excellent interpersonal skills with clients, students, and staff
Proven experience motivating, training, and leading a retail food staff
Strong financial acumen focused on purchasing, food/labor costs, and managing budgets
Understanding and commitment to food and physical safety programs
Experience driving service standards and customer satisfaction
Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.
Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
Manages cash handling protocols & control procedures according to Company policies.
Maintains client satisfaction for food quality & customer service.
Accountable for the execution of service quality by maintaining the highest level of delivery.
Supervises day-to-day work activities of food service workers, supervisors & managers.
Qualifications & Requirements
Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience – 1 year of work experience in concessions, retail sales, or store operations
Company is an EEO/AA/Minority/Female/Disability/Veteran employer.
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