Loan Officers serve as a main contact point for Borrower and Retail Operations with the loan origination process. It is expected of them to take the initiative to generate their own client base and/or work leads provided by Company Mortgage. Stay abreast of new types of loans and other financial products in order to better meet the customers’ needs. The Loan Officer must meet or exceed the set weekly and/or monthly production goals management has established. Communicate with their Manager/Supervisor on a daily or weekly basis regarding personal production. Meet strict deadlines and maintain compliance. Resolve issues/difficulties across multiple departments while maintaining a high level of customer service to internal and external customers while meeting their expectations. Typical business work hours are 8:00 A.M. to 5:00 P.M. Monday through Friday, some over-time may be required. This is considered a starting position for the sales force, you will be expected to have willingness to work closely with others, be a part of a team whose primary focus is to promote company growth and service the customer as you will be their main point of contact. At times, a Loan Officer can structure their time to work around their client base time zone or peak hours for sales calls. Loan Officers are expected to self-manage their time. This is a non-exempt position.
High School Diploma or GED equivalent required; some college preferred; College degree desired.
Must possess one or more of the following: Bachelor’s degree from a four-year college or university or previous mortgage or financial institution experience or previous commission-oriented sales experience or call center experience.
Excellent customer service skills; written and oral communication skills and ability to demonstrate control, flexibility and maintain quality and high productivity when dealing with customers and changing work demand.
Must possess basic PC skills in Microsoft Windows, Word, PowerPoint and Excel or equivalent software. Encompass experience desired.
Demonstrate effective and strong verbal and listening communication skills with the ability to effectively communicate with principals, executive management and clients.
Demonstrate the assertiveness, perseverance, energy and passion – results oriented behavior required to be successful in this role.
Demonstrate effective problem solving, planning & time management skills.
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