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Company is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Company are asked to email: ___@___(apply_to_show_email)
Under general supervision, support front line sales in the compilation and verification of documentation necessary to evaluate and decision residential loans, including conventional portfolio and secondary market and construction loans. Stay current of changes in investor, regulatory and internal guidelines to ensure compliance and loan eligibility.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.
Key Result Areas
Regulation and Compliance
Provide loan processing support to loan officer and customer. Contact customer to request appropriate credit documentation needed for loan file. Maintain regular communication with customer and loan officer. Communicate UW approval and obtain outstanding conditions.
Review appropriate credit documentation (Income, appraisal, assets, red flags, credit report, etc.) has been received per corporate loan policy and/or AUS results and update loan origination system. Order tax transcripts and condo questionnaires as applicable. Request/ review any other documentation pertinent to the loan file (affidavits, offers to purchase, tax returns, recorded documents, certificates of eligibility, etc.). Prepare file and submit to Residential Underwriting Department for a loan decision, ensuring Reg B is not violated.
Analyze credit documentation (income, assets, red flags, KYC, credit report) provided to ensure required documents have been received per loan policy and/or AUS results. Update Loan Officer of completed tasks and progress throughout processing phase.
Review and sign off on subsequent documentation provided to satisfy underwriting conditions. Responsible for post underwriting custom/credit worthy conditions.
Monitor progress of requested information to ensure loans are decisioned in a timely manner. Verify that requested information is complete and logged on checklist. Update application form and enter in Loan Origination System. Review all critical documents (appraisal, credit report, title evidence, VOD, VOE, VOL, etc.) for consistency and to ensure data integrity within the loan application.
Communicate with Regulatory Team, Loan Officer and/or Underwriting to ensure all applicable change of circumstances have been properly documented and disclosed to the customer.
Review title commitments to ensure proper lien position will be met. Obtain any subordination and/or satisfactions. Communicate with Loan Officer to address any judgments, encumbrances, encroachments or other liens that would put lien position at risk.
Prepare Pre-closing checklist. Obtain verbal employment verifications, payoffs, home owners/condo/flood insurance. Communicate clear to close communication to loan officer and customer
Manage Daily/weekly production reports for file management and compliance regulations. Must ensure customer (internal and external) expectations are met or exceeded.
Confirm all required documentation has been printed to create a complete paper file to be submitted for record retention for all loan files. Ensure all denied and withdrawn loans are submitted to records in a timely manner to ensure file is available for HMDA review.
High School or equivalent combination of education and experience , Required
Less than 2 years Experience in a business setting that includes customer service and office support., Required
Operate Office Equipment ,
Other: Typing 50-60 wpm,
Written Communication ,
Verbal Communication ,
General Physical Condition
Light physical effort; routine handling of heavy objects up to 20 pounds or prolonged standing, keyboard, or CRT work (at least 50% of time)
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