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Hudson Homes Management, LLC is a property management start-up offering a full complement of services to the U.S. single-family residential market, including leasing and management operations, accounting and asset management. We are looking for driven and motivated people to join our team and be a part of our collaborative work environment!
The Repair, Turn & Maintenance Manager will oversee all turn and maintenance initiatives to ensure budget goals are met and turn/maintenance operations are optimized. This leader will interface with partners across the organization to assess current make ready and maintenance practices and build an enhanced scalable model. This individual will be the subject matter expert by advising team members on Rental Turn & Maintenance practices, policies and lead all RTM activities in the assigned portfolio. The Repair, Turn & Maintenance Manager will be highly visible with communicating RTM updates with their team. This position reports to the Senior Repair, Turn & Maintenance Manager.
Prepares and communicates property status reports by analyzing, collecting, and summarizing information/trends and reporting items to Senior RTM Manager.
System approvals based on allocated approval amount by analyzing scopes, work orders, and bids.
Oversee portfolio’s relationship between turn/maintenance and leasing/PM teams, to ensure resident satisfaction.
Partner with business leaders to understand best practices, platform and metrics. Assess organizational strengths, capabilities and gaps to determine areas of process improvements.
Aid in the development, communication, and reinforcement of a set of turn and maintenance policies and procedures that will mitigate organizational risk and optimize operations. Collaborate with internal partners to establish buy-in and proper implementation throughout region.
Manage employee payroll and PTO
Review turn and maintenance metrics and calibrate operations based on insights. Report updates to relevant stakeholders and recommend solutions to enhance operations.
Train, develop, manage and evaluate direct reports to achieve departmental and Company goals. Coach and mentor direct reports to enhance their capabilities
Evaluate and recommend practices that will optimize turn and maintenance operations.
Ad Hoc Reporting for Management and Operations as needed.
Required Knowledge, Skills and Abilities:
Bachelor’s degree, RTM Operations Management or equivalent work experience and/or education
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Minimum 3 years of progressive experience in SFR, 2 years of direct management
Strong sense of urgency
Experience with managing responsibilities in multi-states or multi-locations
Experience using Yardi Voyager (Single Family Homes a plus)
Experience working in a fast pace, high-growth company
Ability to see the big picture and be a team player
C.M. degree, RTM Management or equivalent work experience and/or education
Licensed HVAC, Electrical, or Plumbing preferred; Lead/Mold Certification a plus
This job operates in a professional office environment
This role requires some travel
Desired Organizational Competencies:
Accountability - Demonstrates a commitment to and responsibility for accomplishing individual, team and business objectives
Drive - Consistently achieves challenging goals/objectives, and demonstrates an ability to create value and maximize results, often under pressure
Planning - Identifies business needs, problems and risks proactively, and develops well founded plans that specify strategies, actions/solutions, risk mitigants, and desired results
Critical Thinking / Judgment - Commits to an action after developing alternative solutions that are based on logical assumptions and factual information and that take into consideration resources risks and organizational values
Adaptability - Exhibits the capacity to successfully change and evolve one’s actions, opinions and behavior as a result of changing priorities or environment
Communication Skills - Proactively communicates in the appropriate medium with clarity and focus at the right level to ensure delivery has the appropriate impact
Team Work - Fosters collaboration among team members and business partners, and uses capabilities to achieve team goals
What We Offer:
Competitive compensation including annual merit-based bonuses and paid time off.
Medical, Dental & Vision as well as 401K with employer match.
Hudson Homes Management, LLC is the employer for this position. Terms of employment will be consistent with other current employees of Hudson Homes Management, LLC.
Hudson Homes Management, LLC is a fully owned subsidiary of Hudson Americas L.P. Notwithstanding anything to the contrary, Hudson Americas L.P. and Company L.P. are not (and will not be) the employer for this opportunity.
Hudson Homes Management is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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