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Rep 2, SMB Direct Sales (Core)
Entertainment & Media Industry Company
Manchester, NH, United States
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Job Summary:
Responsible for generating monthly sales through outbound cold calling
or lead generation which plays a key role in the growth and expansion of
Company Business Services and its product offerings. Facilitates the
sale of Company Internet, Voice, and TV services to small and mid-size
business to new and existing customers. Works with moderate
supervision/guidance. Is accountable for individual results and impact
on team.
Core Responsibilities:
• Generate sales through outbound cold calling and lead follow-up over
the telephone using a variety of techniques. Sell Company Internet,
Voice, and TV services to small and mid-sized business to new and
existing customers.
• Meet and exceed all assigned sales quotas and achieve targeted
customer experience scorecard metrics.
• Manage the customer through lead generation, pipeline management,
organization, effective communication and strong listening skills.
• Consult with business customers on their business application, solicit
referrals for potential new prospects, and close web leads.
• May partner with field to provide referral of complex opportunities to
the outside sales organization.
• Resolve customer issues quickly and strive to reach resolution on the
first call or escalate issues appropriately.
• Updates and maintains prospect database and opportunity funnel on a
daily basis, assuring management of prospect database and assures
customers' orders are fulfilled.
• Manage multiple activities simultaneously including interacting with
customers while using multiple software applications for research and
documentation.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• High School or Equivalent
• Generally requires 2-5 years related experience
Company is an EOE/Veterans/Disabled/LGBT employer