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Rep 1, Telesales AM Shift (10:00am - 2:30pm)
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Job Details
Job Summary: Responsible for outbound telephone calls to residential or commercial customers for the purpose of prospecting leads/upgrading current customers, promoting products and services, and closing all sales from new sales to sales to existing customers. Core Responsibilities: • Makes outbound calls to existing customers to sell products such as High Speed Internet, CDV, or Video service as well as displays a strong on focus on goal achievement and results. • Generates prospective customers through cold calling and closes sales generated by cold calling by displaying excellent verbal and written skills. • Qualifies and follows up with sales leads. • Keeps up-to-date with industry knowledge, as well as the competitive posture of the Company. Maintains a thorough knowledge of Company products/services. • Informs customers of new services available. • Contacts customers to check quality of services, to discuss past due bills, or to verify installation dates. • Demonstrates strong influencing skills with customers, influencing them to purchase products and services. • Manages customer interactions by resolving issues and managing communication. • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. • Other duties and responsibilities as assigned. Job Specification: • High School or Equivalent • Generally requires 0-2 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer
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