Job Details – this job has expired, please see similar jobs below
Company is calling a Rehabilitation Office Assistant - Outpatient Physical Therapy (0.8 FTE, Days) to 507 Building near Company Portland Medical Center in Portland, OR.
We are seeking a Rehabilitation Office Assistant - Outpatient Physical Therapy who will provide scheduling and front desk support services.
In this position you will have the following responsibilities:
Answer department telephone lines, directs callers per department procedures, relays messages and provides routine information to callers regarding rehabilitation services
Monitor reminder calls System for messages and relay the communication as appropriate
Managing EMR in basket message system
Greet patients/visitors, answers questions and provides information as needed
Demonstrate basic patient registration practices
Schedule and coordinate appointments and monitors appointment schedules daily; work patients into therapists schedules as needed
Assess and facilitate workflow within the department, e.g. informs therapists of patient arrivals, alerts therapists to problems
Collect patient payments per department procedure, cash drawer reconciliation
Arrange or assist in arranging patient transportation and language interpreters per department procedure
Schedule patients for therapy appointments. Maintains multiple therapist schedules, keeping schedules current, filling vacancies due to cancellations and editing as needed
Telephone and/or interview patients and/or family members to obtain accurate registration information and to arrange patient schedule
Ensure accuracy of patient insurance information and coordinates insurance pre-authorizations with Rehab Insurance Verification Specialist, therapist, patient, physician offices and insurance companies
Required qualifications for this position includes:
High School Diploma-OR- GED
Preferred qualifications for this position includes:
One (1) year experience in a customer service-oriented environment.
Experience in medical environment, -OR- Rehab field, -OR- Working with medical terminology.
One (1) year experience utilizing MS Office Suite or other Windows-based software programs.
Experience with computerized patient scheduling programs
AHA HeartSaver certification, -OR-American Heart Association (AHA) - Basic Life Support (BLS) certification
About Company in Oregon
As the largest healthcare system and largest private employer in Oregon, Company offers exceptional work environments and unparalleled career opportunities.
The Company Experience begins each time our patients or their families have an encounter with a Company team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Company Experience through simple, caring behaviors such as acknowledging and welcoming each visitor,introducing ourselves and Company, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefullylistening to their concerns, and always thanking people for trusting Company for their healthcare needs. At Company, our quality vision is simple,
"Company will provide the best care and service to every person, every time."
Company is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Company hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
Sign up and search through 189,865 curated jobs in the Healthcare Edition: