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We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
Company is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom.
We seek to hire a Regional Team Lead to serve our members in the North Bay. In this role, you will have the ability to provide superior customer service to all our members with Company products and services.
Travel to branches within designated region on a frequent basis for an undetermined length of time
Ensuring quality customer service to credit union members
Opening new accounts, ATM balancing and loan processing and funding
Assisting with deposits and withdrawals, cashier checks, money orders, gift/traveler checks, and other complex transactions
Assist other team members with accuracy in cash handling and balancing
Ensure adherence to policies and procedures and that regulatory compliance standards are met by all team members
Complete required audits as needed
Assisting with meeting branch established goals through individual referrals and reinforcing team member referral behaviors
Review and maintain knowledge of product guides, fees and policies to stay current on offerings for product suggestions
Provide answers and assistance for member questions/concerns, utilizing resources within the branch
Take ownership of member issues when possible, with the assistance of the branch management
Conduct training with team members on new policies, products and procedures
Mentor team and help resolve member issues
Give direction and feedback to others to increase their knowledge and performance.
Provide direction and guidance for branch staff on operational/regulatory procedures
Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Company’s policies and procedures.
Ensure that employees, processes, and procedures under your area of supervision comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Company’s policies and procedures.
Perform other duties as assigned
Must have HS Diploma/GED
Must have reliable source of transportation to travel to branches with limited notice
One year minimum of excellent cash handling experience
Possession of strong customer service and sales skills, especially in a banking or retail environment preferred
Excellent computer skills MS Windows and MS Office (Word & Excel)
Ability to be well organized, team-player, motivated and flexible with working hours
Outstanding oral and written communication skills
Ability to perform multi-task and detail oriented
Demonstrated ability and desire to thrive in a challenging fast paced work environment
Primary work activities involve using a keyboard and computer to assist members
Ability to stand or walk for extended periods of time
Will be required to travel within branch network for training or staffing assistance
Company is an EO Employer - M/ F/ Veteran/ Disability
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