Quality Control Supervisor

POSITION PURPOSE:

Position is responsible for supervising the site outbound auditing program, ensuring that each selector has two pallets (or totes) audited per week, and tracking these errors to identify root causes of errors and helping to establish reasonable thresholds for selector accountability.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Supervise the local auditing program at the site level, making sure that each associate has two pallets (or two repack totes) audited per week.
• Supervise a team of auditors and maintain adequate staffing levels to ensure each associate is audited weekly.
• Maintain a tracking system to capture all relevant audit data (associate/pallets audited/total cases audited/total errors in mispick, BNR, damage, other found/accuracy rate by error category/aggregate accuracy rate).
• Analyze root causes of error and lead / facilitate cross-functional problem solving teams to drive corrective action.
• Ensure consistency and fairness of audit program.
• Work with national operations team to communicate results, any potential solutions to streamline the process and any barriers to accuracy at either a local or national level, and also participate in developing thresholds for subsequent accountability program for all selectors.
• Performs other job duties as required.

Required Skills:

QUALIFICATIONS:

Education/Certification:

• Associate degree preferred or equivalent experience and training

Experience:

• 1-3 years’ experience in technique and tools to improve quality controls and audits in a distribution center environment
• Experience in wholesale/distribution and consumer goods industries is a plus
• System Implementation Preferred

Knowledge:

• Proficient in MS Office (Excel, PowerPoint, Word, etc.) with a high level of proficiency in Excel

Skills/Abilities:

• Demonstrated analytical skills to understand and apply research and data analysis for decision making
• Good communication skills (written and verbal), able to deal with ambiguity effectively,
• Detail oriented
• Strong time management skills, interpersonal, presentation, organization, decision-making, and planning skills

EEO/VETERANS/DISABLED