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Quality Assurance Department Overview:
Responsible for the development and performance of on-going operational risk assessment routines of which include the identification of strengths and weaknesses of the internal control environment within the business lines. The department is also responsible for the control routines associated with the third party vendors which includes: policy and practice validation, independent compliance based listening, routine on-site reviews and assessments, and reoccurring reconcilement routines.
The incumbent will be responsible for the development and execution of a battery of QA assessments that are designed to test regulatory requirements as well as policy requirements to ensure processes are functioning as designed and operating effectively to mitigate associated risks. The incumbent will review and analyze complex processes and activities within the assigned business line or vendor to ensure the QA assessment is designed appropriately and then perform transactional testing and/or control testing. The incumbent will also be responsible for preparing QA reports detailing findings, associated risks, and advising on improvements to internal control routines. The incumbent will assist with implementing changes in policies, procedures, and processes to improve work quality and mitigate operational and regulatory risk, while limiting impact to productivity.
Bachelor's degree, or equivalent work experience
Two to three years of experience in regulatory compliance activities
Comprehensive knowledge of products, regulatory standards (e.g. FDCPA, UDAAP, FCRA, SCRA), policies and procedures applicable to assigned area.
Strong knowledge of process design and controls.
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas, and conferring with business line leaders.
Advanced understanding of QA testing methodology and risk analysis.
Strong writing, word processing, and spreadsheet analysis skills.
Ability to manage multiple tasks/projects and deadlines simultaneously with limited supervision.
Ability to work as a team leader.
Excellent verbal and written communication/presentation skills.
Travel is up to 20%.
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